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Refund policy

Refund policy

Before you return a product, please take a moment to understand how our products are made. Most of our products are handcrafted, resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).

An unboxing video needs to be made by you while opening your parcel. You need to ensure this for the purpose of replacement in case the product is damaged in transit or you have received the wrong product. Incase an unboxing video is not made; we cannot assure the replacement of the products.

5 STEPS TO MAKING A RETURN

  1. Please inform us within 2 days of receipt of the order,
    you must email us at   support@memoriajewels.com    to notify us.
  2. Before we arrange for our damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Once we see the image we will take a call whether the product is approved for return.
  3. Products can be returned within 10 days from the time of receipt of goods at the customer’s end, only if goods are found in damaged or defective condition. No exchange is allowed in other cases. The customer needs to intimate us within 2 days of receipt of goods at their end for exchange.
  4. Once we have received your email and our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us. We will be sending you a shipping label for the same which you need to print and paste in on the outer packaging.
  5. Memoria Jewels will replace the items free of charge or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewelry. Refunds will only be made after we have received the shipment in its original packaging.
We are not liable for any returns that we were not notified about within 2 business days of product receipt.

You can always contact us for any return or shipping related questions at


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