FAQ
Memoria Jewels is a Jaipur-based brand with decades of experience in the gems & jewellery field. We combine traditional craftsmanship with modern design, manufacturing everything in-house – from daily-wear pieces to bridal and statement jewellery. Our expertise in silver, gold, diamond and gemstone jewellery, along with custom design support, makes us a one-stop destination for both individual buyers and brands.
We manufacture and curate a wide range of jewellery including rings, earrings, bracelets, bangles, necklaces, pendants, anklets and more. Our collections cover everything from baby and everyday jewellery to occasion and bridal pieces, so you can find something for every style and milestone.
Yes. Custom orders are a core part of what we do. Whether you want to build your own jewellery brand, recreate a design you love, or tweak an existing piece with specific gemstones or metal, our in-house design and manufacturing team can help. Share your idea, reference images and budget with us, and we’ll guide you through design approval, manufacturing and final delivery.
Our collections feature sterling silver, gold and diamond jewellery, along with a wide variety of natural coloured gemstones such as Blue Sapphire (Neelam), Yellow Sapphire (Pukhraj), Ruby (Manik), Emerald (Panna) and multi-tourmaline, among others. Each piece is crafted and finished by skilled artisans to highlight the beauty of the stones and metal.
Once your order is confirmed, it is usually processed and dispatched from our warehouse within 2–3 business days. After dispatch, delivery within India typically takes 3–6 business days, depending on your location and the courier service. Remote or non-metro locations may take slightly longer.
We primarily ship across India and work with trusted courier partners to ensure safe delivery. For international orders or export enquiries, please reach out to our team with your country and order details so we can confirm feasibility, timelines and costs before you place the order.
You’ll receive an SMS when your order is confirmed, and another SMS once it has been dispatched. The dispatch SMS will include your tracking ID and courier details so you can follow the shipment status in real time on the courier’s website or tracking link. If you face any issues, you can always contact our support team for help.
We follow a structured Refund & Return Policy for all orders. In general, items must be returned unused, in their original condition and packaging, and within the specified return window mentioned on our policy page. Certain categories (such as customised pieces or made-to-order jewellery) may not be eligible for return or may have special conditions. Please refer to the Refund Policy page for the most accurate and updated terms before initiating a return.
To keep your jewellery looking its best, avoid direct contact with perfumes, lotions, hairsprays and harsh chemicals. Remove your pieces before swimming, exercising or sleeping. Store them separately in a soft pouch or box to prevent scratches. You can gently wipe the jewellery with a soft, dry cloth after use to maintain its shine.
For any order-related queries, custom design requests, or wholesale / brand-building enquiries, you can reach us via the Contact Us page on our website or call us at +91-7357229656. Our team will be happy to assist you with product information, customisation options, shipping, and more.